Tata AIG - Head - Call Centre (12-15 yrs)
This position would managing entire call center setup - inhouse/ outsourced. The candidate will be responsible for the team assigned to him and for deliverables as per the business targets communicated.
- The role holder is responsible for deliverables of the team
- The role holder is responsible for Target on service issues/ up gradation / cross sell of different products
- This role holder is responsible for quality of business that his team is managing
- 12 - 15 years experience in callcentre Industry
- Should have handled voice process ( Sales, Retention) preferably from general insurance background
- Experience of managing in-house and vendor callcentre teams
- Should have the experience of managing 100+ work force
- System expertise on Dialer, IVR, CRM, other callcentre applications
- Exposure to online insurance business applications would be added advantage
- Proven track record on performance, customer experience, headcount retention, operational efficiency
- Sales Skills required.
- Minimum Qualification-Graduation required.
- Understanding of Digital Business