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31/07 Komal Nagdavne
HR at Tata AIG

Views:1007 Applications:333 Rec. Actions:Recruiter Actions:131

Tata AIG - Head - Call Centre (12-15 yrs)

Mumbai Job Code: 837697

This position would managing entire call center setup - inhouse/ outsourced. The candidate will be responsible for the team assigned to him and for deliverables as per the business targets communicated.

Key Responsibilities:

- The role holder is responsible for deliverables of the team

- The role holder is responsible for Target on service issues/ up gradation / cross sell of different products

- This role holder is responsible for quality of business that his team is managing

Company Requirement:

- 12 - 15 years experience in callcentre Industry

- Should have handled voice process ( Sales, Retention) preferably from general insurance background

- Experience of managing in-house and vendor callcentre teams

- Should have the experience of managing 100+ work force

- System expertise on Dialer, IVR, CRM, other callcentre applications

- Exposure to online insurance business applications would be added advantage

- Proven track record on performance, customer experience, headcount retention, operational efficiency

- Sales Skills required.

- Minimum Qualification-Graduation required.

- Understanding of Digital Business

Women-friendly workplace:

Maternity and Paternity Benefits

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