Tata 1mg - Senior Manager - Hospitals - Pharmacy

Position - Senior Manager

Job Role - Hospital Operations Management

Team - Hospitals

Location - Jamshedpur , Jharkhand

About Tata 1mg :

TATA 1mg is a trusted health partner for end consumers and large institutions. Leading the chart as one of the top consumer health platforms through e-pharmacy, e-diagnose, e-consult, and offline stores, TATA 1mg is also one of the most preferred pharmacy and diagnostic partners for the leading hospitals in India.

TATA 1mg is an initiative taken in the spirit of public service with a vision to empower Indian consumers and caregivers to select the most appropriate healthcare service at the best possible price

Key Responsibilities :

As an on ground operations lead the expectations from the role are:

- Ensure efficient operations along with overseeing the pharmacy units and programs for the entire hospital with the responsibility to ensure that all hospital policies and procedures are met

- Lead the communication, management and execution for the business at operational level as a single point contact for TATA 1mg.

- Build and lead a culture of excellence across functions and processes. He/She will also carry out ongoing assessments with the necessary stakeholders to ensure that the pharmacy's operations are safe, efficient, professional, and in compliance with the hospital, local, state, and central laws and regulations.

Operations Responsibility:

- Supervise, coordinate and monitor all operational responsibilities of the supply chain and sales thereby ensuring adequate drug supply to the patients and hospital but not limited to ; Hospital and In-patient supplies and OPD Counter sales, Procurement, Central Store

- Management, Pharmacy unit management, Logistics, Depot Management(FC), Oversee unit-dose preparations and provide assistance in hospital managed narcotic supplies.

- Suggest and Implement strategies to improve operational efficiencies.

- Create a high performance team with strong ethics by leading and engaging with the HR team for recruitment, hiring and training of staff. Establishes work schedules and KPI's for staff according to workload, space and availability of technology.

- Lead and Direct in preparation, implementation and updation of Standard Operational

- Procedures in accordance with hospital policies as well as NABH and JCI guidelines.

- Act as a lead facilitator between TATA 1mg Tech Team, Hospital Team and HMIS provider for any technology implementation, integration or upgradation.

Stakeholder Management:

- Participate in administrative, nursing, clinical staff meetings and also serve on the various committees like pharmacy, therapeutic committees, NABH, infection control committee etc as required by the hospital.

- Understand the requirements from various hospital teams and coordinate with the respective internal teams including leadership to ensure timely delivery as well execution for the same.

- Investigate concerns and complaints related to pharmacy services, adverse drug reactions or hospital relationships including notification of Executive Leadership, as necessary; plan and implement appropriate corrective actions.

Finance and Reporting:

- Creating seamless and regular information flow across the organisation along with the responsibility of reporting across all metrics

- Responsible for ensuring and coordinating with the finance team to submit timely invoices with all the supporting documentation and follow up for payments from respective client teams

- Responsible for the quarterly budgets, annual budget and financial performance across units and ownership of the P&L of the account

Eligibility Criteria :

- Deep understanding of pharmacy processes, healthcare procedures and regulations

- Hands-On Operational Efficiency with ability to set and follow process (B2C and B2B operations)

- Good knowledge of medical terminology and hospital industry

- 7-10 years of relevant experience working in the Hospital Pharmacies(Minimum 2 years at ops lead)

- Ownership Mindset, Excellent communication skills to interact with senior leadership

Why Join Us ?

Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. The leadership of tata 1mg is determined to make it one of the best places to work and will get a chance to be part of a wonderful team solving the complex problem of keeping employees happy and engaged

How we take care of our employees ?

1. All employees get Tata 1mg care plan free of cost

2. Hybrid work culture: no need to come to the office daily

3. Great discounts and offers on numerous Tata group products like hotels, cars, electronics

4. Learning resources and opportunities through tie-ups with prominent global learning platforms