TaskUs - Director - Operations

What does a TaskUs Director of Operations really do? Think of yourself as someone who will be responsible for the success of our operations team. Imagine yourself going to work with one thing on your mind: Spending your day to improve overall client satisfaction, employee retention and account profitability. You will do this by ensuring operational standards are met and continuously improved.

- As a Director of Operations, you will oversee and direct the activities of a premier account. You will be responsible for all aspects of operations including: analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress.

- Regular interactions with all company departments/campaign team leaders and the entire management team

- Monitor operations staffing, provide temporary coverage and training

- Partner with clients and upper management in developing procedures, and ensuring the team follows all established policies

- Work with leadership to set team and individual KPIs and provide regular, actionable feedback

- keep up to date with industry trends and identifying areas of opportunity to drive improvements, as well as maintaining all content moderation guidelines, reference documents, and training materials

Requirements:

- 3+ years of experience as a Director in call center environment

- Previous experience managing employee performance, Service and/or Technical Support

- Managed a group of at least 500+ FTE in a BPO (Business Process Outsourcing)

- Solid track record of meeting and delivering targets

- Ability to build productive business relationships with clients and employees

Nice To Haves:

- BA/BS/PG in Business Administration

- TaskUs, Inc. is an equal opportunity employer.