Tartan - Specialist - Product Solutions

Specialist - Product Solutions

QUALIFICATIONS:

- Minimum of 5 years of experience in Key Account Management and B2B quota-carrying sales experience along with customer success preferably with complex or technical SaaS products.

- Demonstrated ability to successfully demo software products for various use cases.

- Strong analytical and quantitative ability to interpret data and drive revenue management strategies.

- Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics.

- Exhibits a natural curiosity and a commitment to continuous learning.

- Excellent communication/presentation skills and ability to build relationships.

- Exceptionally well-organized and good with time-management skills.

- Proven track record of exceeding sales targets and building strong client relationships.

- Strong understanding of B2B sales methodologies and strategic account management best practices.

- Excellent communication and presentation skills, with the ability to effectively articulate complex information to diverse audiences.

- Collaborative and results-oriented, with a proactive and data-driven approach.

- Experience and understanding of the Banking/Fintech industry is a strong plus.

RESPONSIBILITIES :

Develop and implement strategic account plans:

- Conduct in-depth customer analysis to understand their unique needs, challenges, and business goals.

- Develop and execute customized account growth strategies, leveraging upselling, cross-selling, and renewal opportunities.

- Collaborate with internal teams (e.g., product, marketing, customer success) to deliver solutions that maximize customer value.

Build and manage strong client relationships:

- Build strong, trust-based relationships with key stakeholders across the client organization.

- Effectively communicate the value proposition of Tartan products, demonstrating how they address specific customer needs and drive business impact.

- Proactively identify and resolve customer concerns, ensuring exceptional customer satisfaction.

Drive Revenue Growth:

- Own and exceed assigned revenue targets for your territory, focusing on both growth and existing accounts.

- Identify and qualify new opportunities within your territory, actively pursuing strategic partnerships and scaling existing accounts.

- Provide accurate and timely sales forecasts, contributing to company-wide growth goals.

- Serve as the principal touchpoint for Product Managers and Business and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with Tartan.

- Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS.

- Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, trade shows/conferences, and fostering local partnerships to generate opportunities in your territory

- Consistently meet & exceed performance targets.

- Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM.