About TargetBay: TargetBay is an all-in-one e-commerce marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help e-commerce entrepreneurs increase their sales. TargetBay's main products include BayEngage, BayReviews, and BayAds. Experience: 4 - 6 years Location: Perungudi, Chennai SaaS Exp mandate Job Descriptions: - Own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction - Actively engage clients through all phases, ensure their satisfaction through timely communication, and Effectively handle the escalations - Proactively identify opportunities and optimization points where we can deliver even greater value for our clients. - Work with cross-functional teams to ensure customer satisfaction - Effectively address customer queries and manage a diverse set of issues until resolved. - Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential. - Develops strategies for establishing partnerships and business relationships to market online products or services. Required: - 4-6 years of relevant customer success experience as a Senior Executive or Manager, preferably in a SaaS environment. - General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing, and E-Commerce best practices - A proven record of retaining and growing multiple client relationships - Excellent written, and verbal communication and interpersonal skills - Organized with an analytical approach and the ability to work in a dynamic environment. - Ease in dealing with ambiguity; ability to create focus, coordination, and keeping internal & external stakeholders on track. - Experience working with clients in the USA - Mandate - Ready to work in EST timing - Mandate - Good in Excel and MS Office - Mandate

Chennai

TargetBay - Customer Success Manager 

Job Description for TargetBay - Customer Success Manager  in TARGETBAY ECOMMERCE SOLUTIONS PRIVATE LIMITED in  Chennai for (4-6) years of experience. Apply Now!