Talent Suite - Human Resource - FMCG (4-8 yrs)
We are hiring for US-based MNC, Hyderabad location.
- Provide operational support in own area of expertise in response to customer requests by handling Tier 2 tickets.
- Functional application maintenance of SuccessFactors (Talent Suite) and act as first contact for relevant suppliers.
- Release management for SuccessFactors
- Ensure that the required level of expertise in the specific area is maintained.
- Ensure that the global standard processes, tools and documentation are maintained and adhered to.
- Deliver SME support in improvement projects.
- To stay updated on market trends/developments related to the key area of expertise
Key knowledgeable person for all topics regarding Talent Suite (Success Factors) Subareas are: Talent Management, Total Rewards, Talent Acquisition, Onboarding, Learning
System set up activities :
- For organizations
System maintenance :
- Implementation of changes (system configuration and functionality changes)
- Release management
System monitoring :
- System checks and pro-active troubleshooting
- Interface tracking
Incident management support :
- Ticket handling
- Problem management (Investigating and Mitigation)
- Escalation management to Tier 3 (CoE and Supplier)
- Change management