Talent/Resource Management Role - KPO/IT/BPO

Talent/Resource Management Role

About The Company:

Our Client is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

About the Role:

Fill roles assigned to their Resource Pool identifying and proposing the right people from the resource pool or from other sources when necessary, with an understanding of their career development goals and preferences while also monitoring availability and productivity. They fill most roles with minimum guidance finding innovative solutions to challenging staffing situations. May also design, build and communicate HR programs, processes, practices, roles and technology requirements.

Key Responsibilities:

- Responsible for filling roles assigned to their resource pools and for getting their people staffed

- Make scheduling decisions considering and balancing our scheduling principles and always reflecting our Core Values

- Represent and/or support individual people in the scheduling process by understanding their needs, preferences, skills, etc. and matching them to roles accordingly

- Work with career counselors on coaching employees on scheduling assignments

- For roles assigned to their resource pools, start with the resources in own resource pool and when necessary considers all sourcing channels in filling roles (e.g. other resource pools, contractors, new joiners, etc.)

- Drive and/or participate in decision-making for staffing decision that needs escalation

- Proactively communicate availability of people/skills and push to schedule available resource

- Support Client Supply/Demand Specialist in defining, identifying and evaluating candidates for open resource requests; and filling resource requirements. May work directly with client team executives when that is more effective

- Manage roll of dates/confirm extension in current roles and manage individual chargeability of people in their resource pool

- Manage and track people productivity metrics such as chargeability, bench, average time to fill demands for their respective resource pool

Skills Required:

- Current exp of 4-5 years in Technology space

- Managing a team of around 10-15 people

- Should be from IT sector/BPO- Tier 1 companies

Qualifications & Experience:

- Master's degree preferred

- 11+ years professional experience