Tala is a mobile technology and data science company that is working to change the way credit scoring and financial services work globally. They aim to bring financial access, choice, and control to the underserved. Through their mobile app and unique channel, they gather an average of 10,000 discrete data points per user to provide personalized credit offerings. Anyone with a smartphone can download the Tala app and apply for short-term credit by answering tailored questionnaire. Loans are disbursed directly from Talas banking partners to customers' mobile wallets in minutes.  In February 2017, Tala announced $30 million in Series B financing led by IVP, bringing Tala's total fundraising to more than $50 million. Tala launched its smartphone app in Kenya in 2014 and currently operates in Kenya, Tanzania, and the Philippines.Tala has made more than 2.5 million loans for a total origination of $110 million.Tala is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world.  Whats on offer: A highly competitive salary (9 L - 16.20 L). This is an un-paralleled opportunity to join a talented and diverse team with a relentless drive to open financial access in emerging markets.  Mission for the role   Translate customer insights from Experiment into business context; communicate insights to product and business team; work with product team to do investigations  This person starts as the engagement person to intimately understand how the product works, what customers say, how our business works.   Outcomes for next 12-18 months  Customer Experience Specialist Role:   - Develop clear communication pipeline between relevant business holders  - Deliver insights about our customers to relevant teams  - Translate manual servicing to easy to understand reports  - Define and execute daily servicing, this includes tracking every conversation and ensuring that responses are   - Ability to work with ambiguity and a desire to build process and create systems  - Build out KPIs expectations once we launch Betas, define baseline   - Responsible for root cause analysis   - Daily servicing of customers and ensure we are keeping to high-level KPIs   Competencies Specialist Role:   - High level of attention to detail  - Ability to translate data into insights, analytical   - Proficient in Excel or Google Sheets  - Embodies the found principal of listening and learning & prove potential by any means necessary  - Understand product & CX - how do these two worlds work together  Daily Tasks/Skills:   - Responding to customers on WhatsApp and Facebook  - Tracking the content that comes in  - Has to be dedicated enough to track every conversation  - Attention to detail enough to track it accurately  - Analytical enough to pull out meaningful insights  - Strong written English and Hindi skills  - Excited about customer support  - Wants to be a part of growing a product  - This person not set up for building and managing a team  - Interested in personal development  Experience Required:  Must haves  - Prior experience in the field of customer service   - Experience with business process improvement  Preferred  - Experience in the financial services industry (Know Your Customer, financial compliance, etc.) - or with a customer app company.

Mumbai

Tala - Manager - Customer Experience 

Tala - Manager - Customer Experience  ,Job Description for Tala - Manager - Customer Experience  in Tala in  Mumbai for (4-6) years of experience. Apply Now!

Job Description for Tala - Manager - Customer Experience  in Tala in  Mumbai for (4-6) years of experience. Apply Now!