T Bhimjyani Realty - DGM/GM - CRM

REPORTING INTO: Managing Director

Key Roles and Responsibilities

- Manage processes and systems for customer related operations. Creating new processes and ensuring implementation of the same

- Heading CRM department - Overall responsibility for meeting collection targets. Setting up of processes for customer interaction, ensuring sales team follow the guidelines outlined for sales, handling customer related escalations

- Assisting MD with various analytics, MIS and management reporting related to sales and collections

- Coordinating with finance on various financial issues related to customers

Requirements

- Recruit will be heading a team of around 10 employees, hence leadership abilities are required. Team player with ability to work across departments.

- Very strong in MIS and Technology with exposure to SAP/ERP or similar systems

- Understanding of basic finance and basics of taxation

- Organizational background, ideally having worked in a developer or consultant.

Educational Qualifications

- MBA/Graduate

- Minimum experience of 4 years in real estate sector, preferably in customer facing roles