Syntel Inc - Deputy Manager - Human Resource

Deputy Manager HR

To improve Employee engagement (PMS) & relations, to manage Climate & culture creation leading to superior E sat, drive Change management, Talent development/succession management, Partner with Business to develop a culture of openness and fairness, Provide strategic insights to business for business efficiencies

Key Result Areas :

- Retention Management

- Culture building

- Fair and Objective Performance Management

- Impact on Business efficiencies

- E-sat enhancement

Key Performance Indicators

- Annual Attrition

- Business feedback & floor health

- Establishing new metrics

- Final E-sat scores

Required Skill Sets (Technical/Behavioral) :

- Ability to communicate clearly (verbal / non-verbal)

- Smart and Presentable

- Should display Out of the Box thinking capability

- Should have high levels of resilience

- Have excellent peer/perception management skills

- Should have sound mentoring philosophy & Mature head

4-6 years, preferably in KPO/BPO/Call centers