Venue : JW MarriottAddress: 24/1, Vittal Mallya Road, Bengaluru - 560001Date of Interview: 28th &amp; 29th July 2018 (Saturday &amp; Sunday)Timings : 10am to 6pm JOB LOCATION : HYDERABAD About us: Our journey together as Synchrony began on July 31, 2014 with an initial public offering of 125 million shares on the New York Stock Exchange. It marked our first official step in separating from General Electric Corporation and our former identity as GE Capital Retail Finance. On November 17, 2015, Synchrony officially became a fully independent company with the finalization of an exchange offer on the remaining SYF shares held by GE. While our company is officially new, we've been around for a long time. Our roots trace back to the Great Depression, when we began serving consumers by financing purchases of GE appliances. Since then, we have grown into the largest provider of private label credit cards in the United States (based on purchase volume and receivables) and provide a diverse range of credit products that continue to help consumers finance their purchases of goods and services. That includes not only private label, but also co-branded credit cards, promotional financing and installment lending, loyalty programs, and Optimizer+plus branded FDIC-insured savings products through Synchrony Bank. By The Numbers - 85 years of history, built one customer at a time - More than 71 million customer accounts - $125 billion in financed sales in 2016 - More than 15, 000 employees- each integral to our business - More than $52 billion in deposits in FDIC-insured CDs, money market accounts and savings - Stronger Connections. Broader Engagement. - We've built relationships with national and regional retailers, healthcare providers, manufacturers and more. We serve hundreds of thousands of partner locations across the U.S. and Canada, and each one is important to us. - Our financial expertise spans key product areas, including electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more.Our investments in technology across multiple platforms- in-store, online and mobile- allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business clients and their customers, driving growth and opportunity across the board. Who we are : - Synchrony (NYSE: SYF) is one of the nation's premier consumer financial services companies. Our roots in consumer finance trace back to 1932, and today we are the largest provider of private label credit cards in the United States based on volume and receivables. - We provide a range of credit products through programs we have established with a diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations and healthcare service providers to help generate growth for our partners and offer financial flexibility to our customers. - Through our partners' over 380,000 locations across the United States and Canada, and their websites and mobile applications, we offer our customers a variety of credit products to finance the purchases of goods and services. - Synchrony offers private label and co-branded Dual Card- credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony online banking. Our Values : - We- re proud to say we- ve built a culture that stands for strong values and a shared purpose. It's a core part of our DNA, and a bold declaration of our commitment to do the right thing: for our partners, for our customers, and for our team members. - Our purpose is to pioneer the future of financing, improving the success of every business we serve and the quality of each life we touch. - Our values mark our past, inform our actions every day, and inspire our future.Innovation Stations - We're shaping the future of retail financing and customer engagement every day. How? We combine technology and analytics to stay ahead of emerging trends, then pilot new programs and partnerships to deliver innovative solutions fast. - Synchrony ranked #23 Best Company to Work for in India by The Economic Times and Great Place to Work- .For further details pl logon to our website: www.syf.com Role Summary/Purpose: The role Enterprise Operations Analyst, is responsible for developing customer focused strategies while optimizing losses &amp; expenses. The analyst will also leverage the speech analytics technology for deep dive analysis of customer behavior across operations and collections journey and come up with strategies to improve customer experience. The analyst will play an important role in the success of the department and will partner cross functionally to support the department and business. Essential Functions/Responsibilities: - Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends to develop and communicate opportunities to the management team. - Work with cross functional groups to combine Speech Analytics finding with other data sources and complete a full root-cause analysis. - Analyze all aspects of the operations experience, including but not limited to, customer experience, key contact drivers and servicing performance. - Develop and support Best-in-class analytic solutions to improve customer experience by collaborating with collection strategy team, collection operations &amp; operations teams. - Communicates analytic results effectively to peers and managers. - Support tracking and reporting of strategy champion/challenger tests including preliminary analysis of the performance of the different strategies. - Develop &amp; support Customer 360 strategy for both collections &amp; operations to improve customer experience. - Collaborate with collection strategy team, collections operations and vendor in developing streamlined approaches to coding, auditing, queuing and controls of process. - Support the team with data preparation and basic analytic activities to support model and strategy development. - Document Processes. - Design and conduct Ad-hoc analysis as and when required. - Perform other duties and/or special projects as assigned. Qualifications / Requirements: - 5+ years experience in Consumer Credit, with strong programming ability in SAS, SQL, R, or other programming languages. - Bachelor's degree in quantitative discipline. - Proven ability to extract unstructured and structured data. - Advanced programming and visualization skills using tools like Tableau/BI. - Demonstrated reporting and data extraction experience. Experience working with large amounts of data. - Strong Team Player in the cross-functional environment. - Strong written/oral communication skills. - Proficient in the use of Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. Desirable: - Work experience in a US financial institution or bank. - Work experience in Collections/Operations environment. - Regulatory and audit support.

Hyderabad

Synchrony - Enterprise Operations Analyst -  Walkin 

Synchrony - Enterprise Operations Analyst -  Walkin  ,Job Description for Synchrony - Enterprise Operations Analyst -  Walkin  in Synchrony Financial in  Hyderabad for (5-10) years of experience. Apply Now!

Job Description for Synchrony - Enterprise Operations Analyst -  Walkin  in Synchrony Financial in  Hyderabad for (5-10) years of experience. Apply Now!