Synchrony - AVP - Digital Analytics

Title: AVP, Digital Analytics

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

- We have recently been ranked #5 among Indias Best Companies to Work for 2023, #2 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place to Work India. We have been ranked Top 5 among Indias Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among Indias Best Workplaces for Women in 2022.

- We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview : Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

- AVP, Digital Analytics (People Manager & Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

- The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership in optimizing and scaling up current deliveries and building analytics roadmap. The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business.

- This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. Were proud to offer you choice and flexibility.

Key Responsibilities:

- Lead and deliver Digital Measurement Analytics for Synchronys Servicing Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data and reporting.

- Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities.

- Responsible for teams effective communication, project deliverables, coaching team on adhering to expected timelines, accuracy & compliance with meticulous project management.

- Hire Right Talent, Mentor team members on analytical, technical, functional skills and guide them build progressive thinking towards fulfilling their career objectives.

Required Skills/Knowledge:

- Minimum 4+ Years of working experience in Analytics domain, 2+ years of experience in Digital or Web Analytics Domain utilizing tools such as Adobe or Google Analytics and SAS or SQL.

- Minimum 1+ years of Experience in Managing People, Coordinating work, Supervising, Evaluating performance and ensuring employees are trained.

- Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner.

- Minimum 1+ years of experience in Data visualizations tools such as Tableau to drive insights.

Desired Characteristics:

- 4+ years of analytics experience in Financial Services Industry

- Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.

Eligibility Criteria:

- Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant Analytics experience.

- Minimum 6+ years of relevant work experience in lieu of specified degree.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details