Symbo Insurance - Partner Success Manager

About Symbo :

Symbo is an Insurtech company disrupting the way insurance products are distributed. Historically, Insurance has been a push product and always been "sold". We are turning that on its head and are making insurance a product that is "bought" by the customer. By embedding highly contextual insurance products in the user's buying journey, we make the entire purchase experience highly relevant, intuitive and seamless for the user. Our comprehensive product portfolio, coupled with our powerful CoverGateway API platform makes us the trusted

coverage partner for some of India's leading ecommerce, retail and fintech brands. Founded in the year 2017, we are a team of over 100 people with offices in Mumbai and Singapore. Symbo is backed by reputed VCs like Integra partners, Insignia ventures, AJ capital and Credit Ease.

A quick summary of the role :

The Customer Success function at Symbo is responsible to ensure our partners are able to achieve their desired outcomes with the partnership in the least amount of time. As a leader in this function, you will be responsible to onboard our partners and also deepening the relationship. In order to be successful, you need to be great with data, problem-solving, and deeply care about the partners' user base as well, so as to add value to the end-user. The position will report to the CGO and is based in Mumbai.

Roles and responsibilities :

- Own the entire experience Symbo's partners have with the company, right from onboarding to successful go-live

- Develop, manage and grow client portfolios. Be a trusted advisor to the client when it comes to embedding insurance products within their product offerings

- Analyze user data and buying patterns to ensure high pick-up rate of Symbo's products within the partner's environment. Your key metric would be NRR (net revenue retention) each partner is able to generate

- Set up and improve the existing processes in the company to ensure high partner satisfaction and increased revenue from the partner

- Run continuous activation and marketing programs with the partner to ensure uptake of Symbo's products

- Build and nurture a team of aspirational customer success professionals and help them achieve their career goals

Requirements

- 7+ years of total experience. Experience in B2B Software Sales and Fintech preferred

- At least 2 years of experience in Account Management or Customer Success role

- Bachelors Degree in any discipline. Entrepreneurial stint a plus

- Excellent communication skills, both written and verbal

- Creative, persistent, resourceful, detail-oriented, highly organized, hands-on

- Strong problem solving and analytical skills

- Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment