Context : - Swiggy already has India's largest delivery fleet with &gt; 40K weekly active DEs and this number is growing at least 20% to 25% every month. - Moreover, the DE portfolio is becoming more complex with DEs coming from/into a wide range of segments, sources, channels and models. - While the Ops Strategy and Ops Products teams are working on elevating the experience for the DE in-order as well as off-order through interesting products at an upstream level, there are still a large number of use cases that need robust and scalable downstream support processes of various sorts. - Swiggy is therefore looking for someone who will design and scale this charter, which is essentially a bundle of downstream support processes for DEs, covering a wide range of use cases. KRAs : Expectation from this person is to design, set up and scale various DE support services processes for the following use cases (more to be added later) : - DE Payment processes and reconciliation between automation/manual/finance - DE Insurance end-to-end processes - DE ticketing processes - dispute resolution and other tickets also - Attrited DEs re-targeting process with central sourcing tele-calling team - RCA and loop closure on tickets from Social media escalations about/by Swiggy DEs, and suggesting process improvements. - This role will report to Sr.Manager-DE Support Services

Bangalore

Swiggy - Senior Operations Manager - DE Support Services 

Swiggy - Senior Operations Manager - DE Support Services  ,Job Description for Swiggy - Senior Operations Manager - DE Support Services  in Swiggy in  Bangalore for (1-5) years of experience. Apply Now!

Job Description for Swiggy - Senior Operations Manager - DE Support Services  in Swiggy in  Bangalore for (1-5) years of experience. Apply Now!