Program Manager - Consumer Experience - Swiggy.com Responsibilities: - The candidate will work with City Heads to drive city specific experiments, track NPS and other CX impacting KPIs on a regular basis. - The candidate will be responsible for all cities in a region and work closely with city teams. - The candidate will be owning NPS improvement of the region and work in tandem with City teams to create a deep-rooted sustainable customer centric culture. - The candidate will problem solve CX impacting issues, monitor improvement and measure impact of experiments - The candidate will program manage all city experiments in the region, will have customer centric POV and align city initiatives to enhance City and region NPS Preferred Candidate: - Graduate/Post Graduate with 3-6 years of experience in consumer experience, consulting, strategy or program management. - Experience in advanced analytics is preferable - Effective Analytical and Communication skills - Attitude & Aptitude for processes and systems - Should be a team player, working alongside people from all walks of life - Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach - Initiative - Demonstrates strong ownership to bring about change and help drive the business forward Salary: Not disclosed. Industry: Internet/Food Logistics/FMCG Functional Area: CX Role Category: Customer Experience Role: SM Customer experience Reporting to: Head, Customer experience (AVP)

Kolkata

Swiggy - Program Manager - Consumer Experience 

Swiggy - Program Manager - Consumer Experience  ,Job Description for Swiggy - Program Manager - Consumer Experience  in Swiggy in  Kolkata for (3-6) years of experience. Apply Now!

Job Description for Swiggy - Program Manager - Consumer Experience  in Swiggy in  Kolkata for (3-6) years of experience. Apply Now!