Swiggy - Manager - Sourcing & Onboarding

Swiggy - Sourcing & Onboarding Manager

- The position holder is responsible for sourcing and hiring of Delivery Executives as well ensure a smooth and hassle-free onboarding process for the new joinees.

- The position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks :

Strategy and planning :

- The candidate will assist the top-management in developing operations strategy for effectively scaling the sourcing requirements of the company with regards to the Delivery Executives.

- The candidate will be liaison between the strategy team and implementation team.

Implementation :

- The candidate will be required to design and implement processes and effectively onboard the Delivery Executives and ensure no leakages in the process.

People management :

- The candidate will be responsible for devising sourcing strategies and employee retention strategy.

- Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.

- Ability to evaluate and manage the resources and processes required for the successful completion of projects.

- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other change initiatives as required

Desired Candidate :

- 3-4 years experience (preferably in operations roles)

- Prior experience in process design and operations implementation. (preferably in logistics recruitment)

- Experience in managing blue collared employees such as delivery executives is a big plus)

- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations and hiring strategy.

- Can adapt well to changing circumstances, direction, and strategy.

- Must pay attention to detail and critically think through and resolve problems.

- Ability to handle complex, ambiguous scenarios and administrative and procedural decisions.

- Ability to organize, prioritize and schedule work assignment.

- Must have customer service skills and be able to maintain a consistent, high level of service.

- Previous start-up experience is a plus.

- Must have ability to multi-task, manage multiple accounts and establish priorities.