Swiggy - Key Account Manager

Roles & Responsibilities :

- Complete ownership of Gourmet Accounts maintaining a sustainable and mutually profitable growth on business.

- Build a long-term strategic partnership with high-value accounts,- leveraging JBPs to drive market share for Swiggy

- Use data resources available across business metrics to build deeper insights for partners on a regular basis.

- Manage and own complete the P&L across partners effectively. Understanding of Partner's P&L and business decisions based on the same is expected.

- Manage and Coordinate Onboarding, POS integration, Menu changes, and Operational Performance metrics, and Streamline processes and systems to maximize customer experience.

- Align monthly activation on consumer offerings and In-App marketing interventions in conjunction with the internal teams.

- Continuously create new growth avenues for restaurants on the platform with deeper engagements.

- Look to partner on Out of App marketing solutions that can propel faster growth for the brand on the platform.

- Ability to resolve partner issues, and escalate to the right internal stakeholders to resolve all issues/queries effectively.

- Be on top of the competitive landscape in terms of partners positioning in the ecosystem

Desired Candidate:

- 2-5 years of experience in Business Development, Sales, or Account Management.

- Proficient with MS Office suite, data analysis, presentation, and strategy building

- A competent decision-maker with the ability to develop, own and build a strategic plan for ensuring the best restaurants partner with us.

- Result-oriented, data-forward, and problem-solving approach toward business.

- Effective communication skills

- Should be a team player, working alongside people from all walks of life

- Identifies builds and uses a wide network of contacts with people at all levels, internally and externally