- Supr Daily is a daily delivery service in India. Starting with milk, the company delivers the most frequent daily needs to consumers via a subscription model. Founded by alumni of IIT and IIM, the company is pioneering the microdelivery e-commerce model in India. The company is a Y-Combinator startup and is currently backed by Swiggy. With a commitment of $100 Million from Swiggy, the team is scaling their unique supply chain nationally to serve more than 1 Million households every single day. - Y combinator is one of the top American Seed Accelerator and their portfolio includes Airbnb, Dropbox, Instacart, Reddit and about 1500 other startups across the globe. - Swiggy is on a quest to bring convenience to over 100 Million Indians over the next 5 years. The investment in Supr Daily is part of its core strategy to expand reach of consumer base as well as fulfilling the daily needs of a consumer leveraging the power of the milk railroad. - India's largest food delivery platform, Swiggy, is now on a mission to being the - Kings of Convenience- extending beyond food. As part of our vision, we are doubling down on services ranging from daily needs to essentials (milk, grocery, eggs, breads etc) as well as concierge (buy anything from your locality on demand). Partnership between SuprDaily and Swiggy opens a lot of uncharted avenues for both Swiggy and SuprDaily. SuprDaily will gain from Swiggy's learnings from its own hyper growth Swiggy will gain access to the daily railroads created by SuprDaily's unique supply chain Supr Daily is going to unlock the power of the daily visit, changing the paradigm of daily purchases over the next few years. - The operations team is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. City Operations teams: Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&amp;L. The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations Job Description: 1. To ensure great customer experience through best-in-class delivery times and maximum serviceability for the assigned region 2. The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: - Customer Experience - Ensure adherence to the Service Level Agreements as informed to the customer - Work towards continuous improvement for reducing the service delivery times across the region - Ensure Delivery Executives meet required grooming standards with respect to attire and etiquettes - Delivery Executive Experience Ensure right availability of Delivery Executives into the organization basis demand - Facilitate smooth transitioning &amp; handholding for successful performance through 'On the Job' trainings and by providing necessary resources to execute the job - Ensure prompt responses to queries /concerns raised by the Delivery Executives thereby clearing doubts/ apprehensions if any - Deploy measures to mitigate /reduce risks for safeguarding the health &amp; wellness of the Delivery Executives - Delivery Executive - Augmentation Liaison with the business team for forecasting the "Supply" demand - Execute plans for ensuring availability of adequate fleet and/or building the fleet to meet the Supply demand - Charter effective plans to continuously maintain a pipeline of Delivery Executives to meet the Supply Demand - Cost Optimization- Ensure effective utilization of Delivery Executives through appropriate resource allocation - Design optimal incentive schemes for rewarding the Fleet within allocated budgets - Explore opportunities for reducing the overall Cost Per Delivery - Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc. Desired Candidate: 1. Graduate(Premier Institute) with 5-8 years work experience OR Post Graduate(Premier Institute) with 4-7 years' work exp. 2. Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management 3. Prior leadership experience. (experience in managing blue collared employees is a bonus) 4. Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals. 5. Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy. 6. Structured problem solving, detail oriented and customer first attitude 7. The candidate should have entrepreneurial attitude. 8. Must have attention to detail and critically think through and resolve problems 9. Must have customer service skills and be able to maintain a consistent, elevated level of service

Mumbai

Swiggy - City Operations Head - Supr Daily - IIM/IIT/ISB/MDI/FMS 

Swiggy - City Operations Head - Supr Daily - IIM/IIT/ISB/MDI/FMS  ,Job Description for Swiggy - City Operations Head - Supr Daily - IIM/IIT/ISB/MDI/FMS  in Swiggy in  Mumbai for (4-9) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head - Supr Daily - IIM/IIT/ISB/MDI/FMS  in Swiggy in  Mumbai for (4-9) years of experience. Apply Now!