City Operations Head - NCR Roles and Responsibilities: - Lead day to day operations, deliver on operational plans against the strategic vision for the company, - Establish an operating rhythm of the business to ensure the stores are running effectively and efficiently - Own consumer experience on aspects such as order fulfilment, SLA adherence, quality etc. - Find and pursue operating cost reduction opportunities for maintaining strong P&L - Expansion into multiple zones for higher customer zone coverage - Improve Store Manpower efficiency, Improve order fill rates, optimize ambient and cold storage space and manage stringent processes to reduce pilferage - Maintain highest levels of stock availability and CX metrics and support growth drivers - Stock management, stock movement across multiple phases and audits - Build productive and positive relationships across the organization at all levels to drive influence - Manage a team of Operations Managers and drive a culture of operational excellence - Author, manage, and deliver executive level reporting, including daily, weekly, monthly, quarterly status reports to manage risks and issues and improve team communication and collaboration - Maintain harmony and ensure shared responsibility of business objectives with focus on team development and employee career growth - Help with recruiting operations team and oversee new employee onboarding and training programs. Desired Candidate : - A competent result oriented decision-maker with strong stakeholder management and execution skills. - High ownership, accountability and bias for action a must - Should be comfortable with data analysis, Excel and be able to drive data driven decision making - Ability to work as a team player in a target driven work environment - Should have experience towards managing a large team of online and offline members - Drive process improvements and the ability to keep pace with our explosive growth while motivating others - 6+ years of relevant experience in Online/Offline retail industry in operations or business operation line - Graduate/postgraduate with proven operational execution skills - High ethical standards

Delhi NCR

Swiggy - City Operations Head - Field Operations 

Swiggy - City Operations Head - Field Operations  ,Job Description for Swiggy - City Operations Head - Field Operations  in Swiggy in  Delhi NCR for (6-8) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head - Field Operations  in Swiggy in  Delhi NCR for (6-8) years of experience. Apply Now!