Job Description :   The Operations function at Swiggy is responsible for order fulfillment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.   The role would require the candidate to perform the following tasks:   - Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow.   - Leading and managing the team of Managers and Executives to offer the best Customer experience.   - Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.   - Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience.   - Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.   - Setting the vision and direction of the team by managing individual and team performance expectations and goals.   - Monitoring real time service levels and schedule adherence.   - Performing ad-hoc analysis and reports based on business needs.   Desired Candidate:   - Graduate with 3-10 years work experience. (preferably in operations or consulting roles)   - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) .   - Prior leadership experience (experience in managing blue collared employees such as delivery executives is an added bonus)   - Strong time management skills and the ability to prioritise in order to meet daily, weekly, and long-term requirements and goals.   - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy.   - Structured problem solving, detail oriented and customer first attitude.   - The candidate should have entrepreneurial attitude.   - Must have attention to detail and critically think through and resolve problems.   - Must have customer service skills and be able to maintain a consistent, high level of service.   - Must have ability to multi-task, manage multiple accounts and establish priorities.

Mumbai

Swiggy - City Operations Head 

Swiggy - City Operations Head  ,Job Description for Swiggy - City Operations Head  in Swiggy in  Mumbai for (3-10) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head  in Swiggy in  Mumbai for (3-10) years of experience. Apply Now!