The role of a Catalogue Manager (Process &amp; Training) is to take charge and manage the end to end of the any of the 4 Catalogue Processes (Content, QA, On-Call and Revisions) along with managing the Catalogue Function's Training requirements. Roles &amp; Responsibilities: Catalogue - - Execute SOP driven performance to meet weekly, monthly yearly Quality &amp; Productivity targets. - Target Setting for the team and ensuring adherence - Ensuring deliverables are exceeding a quality score &gt; 95% (98% for Data Entry) - Responsive to escalations and facilitating appropriate solutions - Work closely with the Vendor Management, Sales, Partner Support team to ensure changes communicated by restaurants are completed in a timely manner, thereby maintaining the equity with restaurant owners and consumers. - Plan capacity and commit to volume by managing resources / infrastructure, queue, shift management, cross training. - Team Management - Ensuring a learning organization; addressing training needs from time to time and ensuring that the team gains from each day at work. - Assign appropriate challenging work to employees to develop &amp; prepare them for larger roles Training - - Develop, implement, and monitor training programs within the Catalogue team - Create and update Catalogue SOPs - Create testing and evaluation processes - conducting tests post training to assess the effectiveness - Coordinate with the Internal teams (Content, QA, On-Call and Revisions) to assess training needs - Implement all training courses as scheduled - Facilitate &amp; monitor feedback between the Quality Assurance team and the Content team to ensure consistent high quality scores - Monitor &amp; conduct training sessions with 3rd party vendors such as digitization agencies etc. Key Performance Areas :&nbsp; - People Management (leadership role, team management, floor control and retention) - Training and Development - Develop, implement, and monitor training programs within Catalogue Function - Metrics Management - Define, measure and present operating metrics to Senior Management - Project Management - Taking accountability and ensuring alignment of team members for timely execution of projects - Process improvement - Taking feedback from team members, vendor managers &amp; product to ensure improvements in process; improvements would be along the lines of productivity and quality - Stakeholder Management Experience Requirements: - Full time Graduate/PG from a reputed college - Prior work experience of 4 - 6 years - Prior experience in leading teams (this is not mandatory but would be preferred) - Proven work experience as a training manager - Track record in designing and executing successful training programs - Comfortable owning projects without handholding - Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects - Proficient in MS-Office especially Excel

Bangalore

Swiggy - Catalog Manager  

Swiggy - Catalog Manager   ,Job Description for Swiggy - Catalog Manager   in Swiggy in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Swiggy - Catalog Manager   in Swiggy in  Bangalore for (3-6) years of experience. Apply Now!