SVP & Head - Operations - Global Financial Services Conglomerate

Job Summary :

- As the Head of Operations, the role is to oversee and manage all operational aspects of the business to ensure smooth and efficient functioning.

- Drive strategic initiatives within the team. Leadership and high visibility role.

About the Client :

Our client is a Global Financial Services Conglomerate, a technology led NBFC. With an Enterprise mindset and a Start-up DNA, it is one of the major players in Financial Services, Consumer Lending, SME Lending, Wholesale Lending, etc.

Key Responsibilities :

- Strategic Planning: Develop and implement operational strategies aligned with the overall business objectives. This involves analyzing market trends, identifying opportunities for improvement, and creating plans to optimize operational efficiency.

- Process Improvement: Continuously evaluate existing operational processes, procedures, and systems to identify areas for improvement. Implement changes to streamline workflows, enhance productivity, reduce costs, and improve customer experience.

- Risk Management: Identify operational risks and develop risk mitigation strategies to ensure compliance with regulatory requirements and minimize potential losses. Implement effective internal controls, monitor operational risk indicators, and establish contingency plans.

- Team Leadership: Lead and manage a team of operations professionals, providing guidance, support, and motivation. Set performance objectives, conduct regular performance reviews, and facilitate training and development programs to enhance the team's skills and capabilities.

- Relationship Management: Collaborate with internal stakeholders, such as senior management, finance, compliance, and IT departments, to ensure seamless coordination and alignment of operational activities. Additionally, maintain relationships with external parties, such as vendors, service providers, and regulatory bodies.

- Technology and Systems: Oversee the implementation and maintenance of technology systems and platforms that support operational functions. This may include core LMS systems, transaction processing platforms, risk management tools, and reporting systems.

- Compliance and Regulatory Oversight: Stay updated with applicable laws, regulations, and industry best practices. Ensure adherence to regulatory requirements and internal policies and procedures. Implement and maintain compliance programs, conduct audits, and respond to regulatory inquiries.

- Performance Monitoring and Reporting: Develop and monitor key performance indicators (KPIs) to assess operational performance. Generate reports and present findings to senior management, highlighting achievements, areas for improvement, and recommendations for enhancing operational effectiveness.

- Customer Service: Work closely with the customer service teams to ensure high-quality service delivery. Establish service level agreements, monitor customer satisfaction levels, and implement initiatives to enhance customer experience.

- Continuous Learning: Stay abreast of industry trends, emerging technologies, and advancements in operational practices. Attend conferences, workshops, and training sessions to enhance your knowledge and skills related to financial services operations.

The successful applicant :

- MUST have 15+ years of experience in lending related operations.

- MUST have experience in managing large scale operations.

- Should have thorough understanding of full lifecycle of loan onboarding process.

- Prior experience in a Fintech organisation would be an added advantage.

What's on offer :

- Salary: Market-benchmarked compensation.

- Generous paid time off, For days you wake up with sniffles and days when you need to unwind.

- Healthcare benefits: Insurance coverage for self, spouse, kids, and dependents.

- Upskilling: Learning budgets and learning programs.

- Diversity: We do not discriminate based on race, religion, gender, sexual orientation, gender, etc.

- Fun: Our team likes football matches, board games, frequent team lunches, and partying hard.