SVN - Project Lead - End User Computing

Project Lead

EUC Lead:

- Diagnose computer hardware, network systems and computer software programs accurately and quickly.

- Must use good judgment to determine and assist the customer immediately or need to escalate the issue to an appropriate colleague in case of technical issue.

- Handle printing queries, hardware questions and report bugs users find in software programs.

- Must be able to handle a team.

- Checking whether daily reports have been created properly.

- Assist team in various technical issues.

- Prepare shift schedule for the team.

- To update the user access for given IT applications for new and current employees.

- Manage projects successfully on time.

- Assists client day-to-day functionality and efficiency.