Suzuki Motorcycle - Deputy Manager - Service

Designation : Dy. Manager - Service

Profile : Regional Manager - Service (Mumbai)

Age : 34-39 Years

Reporting : Zonal Head - Service (West Zone)

Base Location : Mumbai

Target Company : 2 Wheelers, 4 Wheelers, Farm Track, Commercial Vehicles

Excluding : Yamaha & Mahindra

JD :

1.Resposible for after sales service operation of Entire State (30+ Main Dealers) .

2. Responsible for both Primary & Secondary Network Dealer After Sales Profitability.

3. Team Handling 2 Territory Manager

4. Responsible to achieve customer satisfaction to highest level.

5. Responsible for redemption target achievement of Entire Zone.

6. Indirectly Handle Customer complain & Warranty

7. CSI(Customer Satisfaction Index) & other feedback Analysis Mythology Knowledge

8. Monitor & plan service promotional activities in Entire State & ROI Analysis