Sutherland Global Services - Techno-Functional Consultant - Fusion HCM Payroll

Fusion HCM Payroll Techno-functional

ER Core HR and Payroll Techno-functional consultant

- As a member of the Information Technology Team, your focus is to support IT and all of the client employees by analyzing HCM configuration related inquiries that come into the team. This involves reviewing, evaluating, and proposing appropriate solutions that come through inquires received by the HR or IT teams, Help Desk or via other users.

- The ideal candidate for this role is a self-starter with strong critical thinking and technical knowledge of the Oracle HCM Cloud system. This position will also serve as a resource for reconfiguration, training, questions, escalations, problem solving, issues resolution, requirement gathering/documentation and facilitate business process improvement.

- Job duties are varied and complex, needing independent judgment.

- Work on new projects related to new or changes in policies, procedures or required system design changes.

- Administers and communicates to the IT team Oracle regards to plan options, enrolment, and policy features.

- Assists with employee eligibility and claim issues reported by the Help Desk or the Business team.

- Work on new projects related to new or changes in policies, procedures or required system design changes.

- Perform analysis of new offerings, coordination of customer and vendor teams

- Will interface with Oracle web tools to support client's payroll and other modules.

- Completes own role largely independently within defined policies and procedures set by the client

QUALIFICATIONS:

- Minimum 8 years in a Techno-Functional Role and atleast last 4 years on Oracle HCM

- Modules Experience: Core HR and Payroll

- Hands on Time & Labor and Absence configuration experience

- Strong verbal and written communication skills in partnering with Oracle technical support, HR, and vendors/providers.

- Familiar with cloud-based (Oracle) process and workflow for documenting Service requests.

- Ability to navigate within automated systems and proficiency in Outlook, Word and Excel.

- Demonstrates ability to learn new and often complex business systems quickly and effectively.

- Demonstrates a thorough ability and/or a proven record of success with performing in structured, controlled production systems environment, possessing the ability to handle and prioritize multiple tasks in a fast-paced team environment.

- Demonstrates thorough knowledge of Oracle HCM Cloud application architecture, including a proven record of successfully completing at least 1 full life-cycle implementation.

- Strong knowledge of system capabilities and the ability to develop solutions to improve workflow and eliminate bottlenecks.

- Has detailed knowledge of Core HR and Payroll and other Oracle Modules; however knowledge and experience across other Oracle Cloud modules will be preferred.

- Excellent listener and can ask good questions so as to learn customer needs

- Must have experience in creating and modifying fast formulas.

- Works well under pressure and is able to handle multiple demands and competing priorities, as well as able to meet specific deadlines

- Works with confidence, uses excellent judgment and understands when to bring in other resources when necessary.

- Excellent research and problem-solving skills.

- Effectively manages time and priorities to meet service levels.

- Self-motivated, focused, and driven to achieve goals.

- Exercises judgment, initiative, and discretion when providing solutions to IT.

EDUCATION:

- B.S. in Information Technology or equivalent experience preferred but not required

- Strong Preference for a Certified Oracle Engineer or Product Specialist.