Director - WFM Sutherland is seeking an analytical and dynamic person to join us as a Director - WFM . The Director will coordinate all aspects of workforce planning, scheduling, and real-time management for the assigned site(s). We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Director in this role get to: - Impact the bottom line: Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting - Represent the Workforce Department: Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department - Support the Team: Consult with local managers, project managers, and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives - Set the Path to Success: Implement and maintain intra-day workforce team responsibilities to assist service delivery in achieving desired performance metrics - Take the Lead: Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps. - Be the Expert: Act as a resource to provide best practices to assist management in scheduling and workforce planning - Uphold Performance Metrics: Analyze scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation - Plan Ahead: Compile and interpret statistical information to calculate and project staffing requirements of department Our most successful candidates will have: - 14+ years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

Bangalore

Chennai

Hyderabad

Mumbai

Pune

Sutherland - Director - Workforce Management 

Sutherland - Director - Workforce Management  ,Job Description for Sutherland - Director - Workforce Management  in Sutherland in  Bangalore Chennai Hyderabad Mumbai Pune for (14-18) years of experience. Apply Now!

Job Description for Sutherland - Director - Workforce Management  in Sutherland in  Bangalore Chennai Hyderabad Mumbai Pune for (14-18) years of experience. Apply Now!