Sutherland - Director - HR Business Partner

- The Business HR function an integral part of the HR team and our organization. In this role, the BHR Director will provide the foundational support and functional expertise that drives proactivity and results across business and people strategy.

- The BHR will handle generalist responsibilities including onboarding of new employees, employee relations and engagement, growth and development, performance & talent management, people metrics/reporting, partnering with line management on HR and business needs and special projects.

- The BHR will also coach managers in leading teams, living the Sutherland values and Winning behaviors and conforming to standard policies/processes.

- We are looking for an exceptionally capable candidate to lead as BHR function in Mumbai, our largest location in India.

- The candidate will contribute at both hands-on and strategic levels to help the Site and program on employee matters, advocate Sutherland culture and values, and guide senior leaders on people matters by bringing creative and effective ideas & solutions.

WHAT YOU'LL DO DAY-TO-DAY:

- As an BHR Lead, you'll understand the business and act as a thought leader regarding people and organizational topics, suggest employee-related solutions and drive change management interventions. This dual role is a highly collaborative role where you'll build cross-functional relationships with business leaders and managers across the business.

- You'll be responsible for creating a comprehensive HR strategy to support the business by acting as a trusted advisor and coach to leadership and play a critical role in enhancing their leadership effectiveness.

- You'll also be responsible to provide insightful data to guide decision making and provide proactive solutions. Managing talent effectively, offering thought leadership and enabling business leaders to develop an effective internal talent pipeline would be the key responsibilities of this role.

- As our teams serve Fortune 500 customers across the globe, The business HR role requires working in rotational and evening shifts.

Role Details :

Employee Experience and Retention :

- Partner with business leaders and other support functions to maintain a highly motivated and engaged workforce.

- Analyze data trends and metrics to retain talent proactively and support informed business decisions.

- Devise solutions and approaches to build morale, improve workplace relationships, and boost productivity and retention.

Talent Engagement :

- Ability to thrive in a fast paced and changing environment with multiple priorities a must

- Within the Total Rewards guidelines, consults with line managers on various R&R programs for individuals and teams. Ability to coach and mentor and resolve employee issues with sensitivity, objectivity & empathy

- Partner in driving employee engagement programs through proactive and structured interventions

- Keeps a proactive check on the general employee well-being & engagement levels; intervene actively when necessary Strong Business Communication skills with the ability to influence & convince diverse stakeholders by objectively presenting & challenging views

Learning & Development :

- Partner with business for training need analysis and development

- Actively build a culture a learning by sharing of best practices, knowledge-sharing across programs sites. Proficient in data analytics, process orientations & exception handling

- High integrity, strong sense of urgency, collaboration, and execution excellence

- Jointly responsible for on-boarding, initial coaching & mentoring of people managers.

Performance Management :

- Partner with the line managers to address performance gaps and facilitates discussions/ process to assess appropriate action

- Guideline Managers on all aspects of performance management including feedback and performance coaching Postgraduate in HR

Process Improvement & Program Effectiveness

Partner with the central HR Team for all adherence and improvement of processes like on-boarding, back-ground verifications, payroll, leave & attendance regularizations, exits and in strategies around HR digitization, analytics, workplace design etc.

Knowledge, Skills & Attributes :

- Thorough and advanced understanding of HR practices and working across the employee life cycle

- Knowledge of local job market and the IT/ITES industry

- Talent Engagement Ability to thrive in a fast paced and changing environment with multiple priorities a must

- Within the Total Rewards guidelines, consults with line managers on various R&R programs for individuals and teams. Ability to coach and mentor and resolve employee issues with sensitivity, objectivity & empathy

- Partner in driving employee engagement programs through proactive and structured interventions

- Keeps a proactive check on the general employee well-being & engagement levels; intervene actively when necessary Strong Business Communication skills with the ability to influence & convince diverse stakeholders by objectively presenting & challenging views