Support Head - CRM - D2C Firm

Job Responsibilities:

Role : CRM- Support Head

Position Type : Permanent

Location : Mumbai Andheri West

Exp- 14 to 19 years

- Managing the customer support department's day-to-day functions.

- Responding to escalated customer support issues.

- Implementing customer support processes to enhance customer satisfaction.

- Formulating and revising customer support policies and promote their implementation.

- Informing the team of all new information related to products, procedures, and trends.

- Assessing support statistics and preparing detailed reports on the findings.

- Interviewing and hiring new employees.

- Overseeing and evaluating the team's ongoing training efforts.

- Delivering performance evaluations and following the disciplinary process according to company policy.

- Managing the budget of the customer support department