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12/04 Neha Arora
Senior HR Associate at Talentiser Pvt Ltd

Views:516 Applications:129 Rec. Actions:Recruiter Actions:2

Support Head - CRM - D2C Firm (14-19 yrs)

Mumbai Job Code: 1246520

Job Responsibilities:

Role : CRM- Support Head

Position Type : Permanent

Location : Mumbai Andheri West

Exp- 14 to 19 years

- Managing the customer support department's day-to-day functions.

- Responding to escalated customer support issues.

- Implementing customer support processes to enhance customer satisfaction.

- Formulating and revising customer support policies and promote their implementation.

- Informing the team of all new information related to products, procedures, and trends.

- Assessing support statistics and preparing detailed reports on the findings.

- Interviewing and hiring new employees.

- Overseeing and evaluating the team's ongoing training efforts.

- Delivering performance evaluations and following the disciplinary process according to company policy.

- Managing the budget of the customer support department

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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