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Senior HR Associate at Talentiser Pvt Ltd
Views:516 Applications:129 Rec. Actions:Recruiter Actions:2
Support Head - CRM - D2C Firm (14-19 yrs)
Job Responsibilities:
Role : CRM- Support Head
Position Type : Permanent
Location : Mumbai Andheri West
Exp- 14 to 19 years
- Managing the customer support department's day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department
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