Supply Chain Role - eCommerce/D2C Business

Role:

- Design and own end-to-end the Last-mile unit costs strategy to meet targets.

- Managing everything related to the last-mile delivery cycle including 3PLs.

- Responsible for last-mile delivery SLA success ratio

- Enhancing the customer experience

- Mentoring Delivery Centre Managers

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Delivery Centres

- Ensure all operations are carried on in an appropriate, cost-effective way

- Improve operational management systems, processes and best practices

- plan inventory and oversee warehouse efficiency

- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

- Formulate strategic and operational objectives

- Examine financial data and use them to improve profitability

- Manage budgets and forecasts

- Recruit, train and supervise staff

- Find ways to increase quality of customer service

- Make important policy, planning, and strategy decisions.

- Develop, implement, and review operational policies and procedures.

- Manage relationships with key operations vendors

- Track vendor pricing, rebates, and service levels