Supplier/Vendor Management Role - Delivery Startup Firm

Role

- Own the Self-Serve product in association with the monetization pod and QOS pod

- Work with QOS team on

- The SOP for Merchant Strike and reinstatement

- Live control on Merchant delivery and experience

- Sync between QOS and Catalog team

- Work with Post Sales team

- Responsible for overall planning, quarterly KRAs and target setting for vendor managers

- Merchant training/ retraining and tool deployment

- Developing and deploying processes for meeting KRA- s

KRAs

- Acceptance% and acceptance time metric: Metric to measure order confirmation time by merchants: 5 min acceptance for a 90th percentile

- Edits% and edit time: Metric to measure out of stock instances. Reduce to sub 10%

- Cancellations%: Reduced merchant drove cancellations from 10% to 5%

- Item Issues%: Responsible for reducing complaints on item issues - quality, wrong items, missing items

- In-store time: Reducing the overall packing time of stores to reduce customer SLA

Mandatory Background:

- IIT or IIM with 5 to 8 years of experience

- Someone who has handled large marketplaces with thousands of sellers