Sunteck Realty Limited - Manager/Senior Manager - CRM & Receivables Management

This position is responsible for maintaining relationships with the customers to ensure that all the payment schedules are communicated accurately to the customers and followed-up for payments to ensure timely collections.

Receivables & collections

- Keep records of invoices and supporting documents.

- Verify accuracy of billing data and revise any errors.

- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

- Prepare and maintain collection database for customers and categorize receivables as per agreed categorization criteria (age, importance, nature of payment etc.)

- Follow-up for collections and ensure that all the documents and clarifications required by the customers are provided in a timely and accurate manner

- Escalate payments that are overdue and could become potential bad sales

- Receive payments and post amounts paid to customer accounts.

- Notify accounts team in a timely manner to update internal account receivable systems

Customer relationship management

- Contact customers to obtain and/or relay payment related information.

- Answer customer queries regarding problems / issues encountered while making payments

- Perform various administrative functions for assigned customer accounts, such as recording address changes and purging the records of exited customers.

- Locate and notify customers of delinquent payments my mail, phone or personal visits to solicit payment

- Locate and monitor overdue customer payments. Advise customers of necessary actions for making payments

- Sort and file correspondence, and perform miscellaneous duties such as answering correspondence, etc.

MIS

- Prepare the monthly and quarterly plans for collections for functional management review and approval

- Provide MIS on the collection status as per the agreed periodicity

Candidates staying in western suburbs would preferred.