Sunstone Eduversity - Partner Success Manager

Job Overview:

In this role, your main goal is to help make our university partners successful, by helping them achieve their desired outcomes. Your performance will depend on your ability to balance account growth, expansion, and partner satisfaction. In this cross-functional role, you can expect to work with members within Alliances, Sales, Marketing, Product, Finance, Learning Outcomes, and Legal in service of Sunstone''s growth and long-term success.

Responsibilities:

- Own strategic partner relationships with our campus partners

- Ensure partner success by managing partner relationships, conducting business reviews and sharing best practices

- Accountable for growth and retention results, responsible for identifying opportunities in closing additional revenue by upselling and cross-selling

- Serve as primary point of escalation when partner issues arise, troubleshooting, and ensuring quick resolution

- Provide quantitative/qualitative analysis to inform team decision-making and company roadmap

Basic Qualifications:

- 5+ years of account management experience; customer success experience a strong plus

- Experience in high customer retention, renewal, and growth

- Demonstrated history in successful management of upsell campaigns

Preferred Qualifications:

- SaaS experience with experience working in Edtech

- Complex account management

- Ability to articulate the power of education and learning to influence key business decision

- Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy

- Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

- Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action