Successive Digital - Account Manager

Mandatory Skills:

- Overall, 5 years of experience in the IT services industry. Relevant experience of 2+ years in Account Management.

- Experience in IT Services is mandatory.

- Experience in Team Management.

- Experience in handling clients from the US/UK.

- Ability to drive key business targets directly within the team and amongst other key stakeholders using KPIs.

- Excellent communication skills with dynamic decision-making abilities in a high- paced, high-growth, and delivery-oriented environment

Roles and Responsibilities:

- Develop a trusted advisory relationship with accounts, customer stakeholders, and Internal partners.

- Acquire a thorough understanding of key customer needs and requirements.

- Expand the relationships with existing customers by continuously proposing solutions That meet their objectives.

- Run quarterly business reviews with existing clients.

- Perform account mining to grow current revenue streams.

- Ensure the correct products and services are delivered to customers in a timely Manner.

- Serve as the link of communication between key customers and internal teams.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders Using key account metrics. operate as the primary point of contact for key account Stakeholders.

- Prepare and guarantee monthly quarterly, and annual sales forecasts.