Success Manager - Customer Experience Management Platform - IIM/XLRI/ISB/FMS/MDI

Success Manager

Exp : 3-5 yrs

Location : Bangalore

What You'll Do :

We obsess on - happy customers- and as a Success Manager you'll be the key player to make it happen. In this role, you'll be accountable for ensuring the following outcomes for every customer assigned to you :

- Customer's positive business outcomes are being achieved

- Maximum adoption of the platform by the customer

- Ensure customer renewals and continued adoption of new products and services

- Trusted advisor- relationship with customer champion and another stakeholder

What Are Your Responsibilities :

- You'll work with our customers in US and act as a day-to-day point of contact for their business teams and other stakeholders.

- Ensure that every client derives the maximum return from their investment.

- Provide subject matter expertise on social business practices

- Work alongside our internal business development teams to foster new opportunities within existing business

Who You Are & What Makes You Qualified :

- 3-- 5 years of experience in enterprise software account management, sales or digital and social account management at a brand or agency

- Excellent communication and customer engagement skills

- Personal energy, passion, and drive to ensure we consistently delight our customers

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)

- Direct experience in working with or for social media management software is preferred

- Flexibility to work during US business hours

- Needs to travel outside India

- MBA from Top colleges like IIM, XLRI etc

Company Profile :

It is the first unified customer experience management platform for the enterprise. We help the world's largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce.