Subject Matter Lead - Customer Engagement - Analytics Consulting Firm

- As part of our client's growth-focused team, they are seeking experienced and highly skilled leaders who are Subject Matter Experts (SMEs) to play a pivotal role in driving their business forward.

- This role requires individuals with exceptional technical /strategy expertise, a strong academic background, and extensive experience (15-20 years) in either the Retail, Consulting, Technology, Healthcare (Hospitals), Media and Entertainment, Logistics, or Supply Chain Management sectors.

- Successful candidates will be responsible for managing key accounts and will regularly interface with client CXOs in North America.

- The role involves high-level strategic negotiations and the ability to guide and influence decision-making.

Key Responsibilities:

- Manage and grow a portfolio of key client accounts in North America

- Regularly engage with client CXOs to understand business objectives and align the services

- Provide expert consultation on industry-specific challenges and solutions

- Collaborate with internal teams to ensure delivery excellence and customer satisfaction

- Stay abreast of industry trends and developments to anticipate and address client needs

- Act as a brand ambassador and nurture strong client relationships and driving business development opportunities

Qualifications:

- 15-20 years of experience in a relevant industry (Retail, Consulting, Technology, Healthcare, Media and Entertainment, Logistics, or Supply Chain Management)

- Proven track record of successfully managing and growing key accounts

- Exceptional communication and presentation skills

- Executive presence and the ability to influence decision-makers

- Strong academic credentials from top-tier institutions

- Previous /Current experience in a consulting firm is mandatory

- Must be based in India with the ability to travel as needed to North America

CTC : Competitive and in line with industry norms .