ETRG offers trade banking services to trade customers. Subject Matter Expert will be mapped to respective zones for managing and driving Service Excellence and Compliance Closures for the zone. The SME will be a single point of contact for the zone for Service and Compliance queries and requirements including customer escalations, coordination with the field teams for regulatory (ED/RBI) responses, regulatory reporting &amp; for IAD queries. Purpose of the Job: The position will be responsible for Service and Compliance deliverables across zones. It includes overdue compliance i.e. Export Bills, Bill of Entry, FDI, ODI and Service parameters i.e Rework, Customer feedback &amp; TAT Key deliverables: - Closure of overdue compliances &amp; ensuring nil incremental overdue trade compliance: a. Pending export bills b. Pending FCGPR &amp; ARF, Pending APR, ODI I c. Overdue BOEs - Coordinating for closure of responses for submission to regulator/ED for trade queries - Monitoring key transactions of the branches in the zones : a. Branch Notification queues b. Pending inward remittances c. BG invocation &amp; invocation rejections d. Incorrect BOE, IE Code updation e. Due date monitoring - LC/Buyers credit/PCFC/LCBD due dates - Closure of overdue deviations taken for transaction processing - Sample testing of high risk transactions - Closure of IAD queries - Handholding branches in closing exceptional cases - Approve transactions level exceptions - Handholding &amp; training of new TDO's - Conducting weekly trainings (on call/classroom) on assigned subjects - Identify person specific training needs to reduce NSTP below 2% - Ensuring &gt;90% transactions get processed within 5 hours - Handle trade related customer escalations &amp; provide resolution - Migration of customers to digital channel - TOL Key Skills &amp; Competencies: - Candidate shall have experience of working in Trade products &amp; familiarity with banking processes - Candidate shall have excellent collaboration skills to engage meaningfully with stakeholders such as TSU, Compliance, Legal, Branches, sales team - Candidate shall have excellent analytical skills with proficiency in MS excel &amp; PowerPoint - Eagerness to develop &amp; work on service enablers for improving / streamlining products and processes helping sales team in achieving their targets - Confident with strong interpersonal &amp; communication skills - Self-driven with eagerness to deliver projects &amp; assignments within timelines People with Trade Forex - Operations experience are encouraged to apply.

Delhi

Mumbai

Subject Matter Expert - Trade Forex - Bank 

Subject Matter Expert - Trade Forex - Bank  ,Job Description for Subject Matter Expert - Trade Forex - Bank  in Kairos Consulting India in  Delhi Mumbai for (2-5) years of experience. Apply Now!

Job Description for Subject Matter Expert - Trade Forex - Bank  in Kairos Consulting India in  Delhi Mumbai for (2-5) years of experience. Apply Now!