Subject Matter Expert - Order To Cash Collection - Logistics/Transportation Domain

Location: Pune - (Looking candidate only from Pune or Mumbai)

Minimum Required Education : PG qualification in Accounting or Finance

Minimum Required Experience: 5 - 8 years related experience post-graduation within the logistics or transportation domain (not compulsory) within Order to Cash (OTC) primarily in Collections

- Strong communication skills - both verbal and written (MUST as it for US client)

Hours of Work/Travel :

- Weekdays (Monday through Friday) with a 5.30 pm to 4.30 am (IST) work window - 9 hrs within this window

- May need to travel basis business/ process need

GENERAL DESCRIPTION :

As the Order to Cash, Subject Matter Expert, you will be responsible for supporting the LTL Order To Cash Collections team with the prime goal of building & enhancing their knowledge on key aspects of O2C process helping them deliver on Collections target. You will also be required to build on the team's communication skills and help them liaison with multiple teams for resolution.

DUTIES AND RESPONSIBILITIES :

- Manages projects supporting the collection team

- Leads customer account reviews.

- Manages customer, sales, pricing, billing, coding, invoicing and other collection related escalations

- Manage internal system access for Collections

- Mange an A/R portfolio by analyzing and resolving issues driving delinquency as needed

- Step in for Supervisors to assist with managing day to day operations

- Partner with Functional Training team to create, update and communicate process SOPs

- Partner with Functional Training team to deliver supplemental training as needed

- Must use discretionary judgment to prioritize and assign task to the department

- Provides training and one-on-one coaching to collection staff on handling calls and adhering to processes and procedures to ensure quality control and compliance

- Acts as the point for escalating customer inquiries for all front-line Collectors