Subject Matter Expert - Network & Voice - IT

Job Description: SME - Network & Voice

Responsibilities:

- Hands on experience and expertise of Cisco Devices like Core Switches, ASR routers, ASA firewall, Meraki, Catalyst switches, UCS, Call Manager and Cisco Unity

- Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services

- Specific knowledge of Ciscos UC portfolio including, but not limited to Communications Manager (CUCM), Unity Connection, Unified Presence (Jabber), Voice Gateways, IP Phone

- Understanding of IP Telephony protocols

- Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.

- Working knowledge on Quality of Service (QoS) and Class of Service (CoS), and VoIP technology

- Strong understanding and experience with Network protocols /services/technologies like BGP, OSPF, ISIS, IP/MPLS, QoS, MPLS Traffic Engineering, Multicast, SDWAN and NAT

- Hands on experience with Network inventory and Monitoring tools such as LanSweeper, HP Network Node Manager, Solarwinds, Sniffer, PRTG and Cisco Works.

- Experience troubleshooting stateful packet flows and common network issues related to packet switching/routing

- Network administration/ automation including network hardware, i.e. routers, switches, firewalls, network security devices installs and patch management, Network problem determination and resolution, log analysis, etc.

- Good knowledge on authentication methods like Radius & Tacacs.

- Review network security threat logs for intrusions and compromises and provide solutions

- Proficiency in creating network isolation by way of creating DMZ, VLAN, Micro segmentation

- Write well designed, efficient, and readable process documentation following technical documentation standards

- Support and maintain existing network infrastructure adhering to SLAs

- Drive customer communication during critical events

Organizational skills:

- Seek and participate in support opportunities across the organization

- Actively participate in the skill development of your colleagues (workshops, presentations)

- Actively contribute to corporate knowledge base

- Follow agile practices

- A Team player with positive attitude

- Excellent interpersonal and communication skills

- Open-minded, adaptable to new environments and a quick learner

Job Requirements:

- Education: Bachelor degree in Information Technology, Computer Science, Engineering or a related field

- Experience: 6-8 years of hands on experience on Cisco products

- Cisco Call Manager and Unity

- CCNP Voice Certification

- Cisco Video & Unified Communications (Cisco / Microsoft)

Optional skills :

- AWS/Azure

- VMWare/Hyper-V

- CCIE Voice/Collaboration

- CCIE R&S

Working hours - US shifts (6:30pm - 3:30am)