Subject Matter Expert - Advance Network Support - IT

Designation- SME-Advance Technical Support

Location: Navi Mumbai

Required Skills and Experience:

- B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/or other relevant streams.

- Experience of 5 - 10+ Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.

- Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening

- Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines.

- In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS).

- Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO.

- Configuration& troubleshooting of routing & switching protocols like MPLS,BGP, OSPF, STP, RSTP, etc.

- Good understanding of Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc.

- Expert level knowledge of IP addressing schemes (IPv4 & IPv6)

- Knowledge of log co-relation engines/ methodology would be an advantage

- Should have worked in Remote Management environment using tools.

Requirements:

- Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, Firewalls)

- Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc.

- Exposure to technologies like Cisco NEXUS series & Catalyst switches, Net Scaler & F5 load balancers, ASA Firewalls etc.

- Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.

- Excellent verbal and written communications skills.

- Soft skills - Interpersonal relationship management, Time Management