Customer Experience Manager At Splash Math, customers are our most valued asset. You will monitor and enhance customer experience across all touchpoints, and become - Voice of the Customer- within the Splash Math organization. You are a great fit if you have genuine passion for customer experience backed by laser-focus on their needs and strong interpersonal skills. Responsibilities - Own end-to-end customer experience and ensure successful relationship across the customer journey with Splash Math - Enhance customer retention through engagement initiatives such as loyalty programs, and online community building on company-owned web platforms, social media, or 3rd party websites - Conduct quantitative and qualitative surveys to understand the customer needs and satisfaction levels. Use data to prioritize areas of improvement to maximize brand experience - Create customer advocacy campaigns to connect with the Splash Math fans and channelize their voice to drive brand strength - Facilitate and monitor online product reviews and endorsements - Identify Splash Math fans and heavy users, and partner with them to create case studies, webinars, blogs etc. - Deliver product education and training in form of videos, FAQs, brochures, infographics etc. to existing and potential customers to help them derive maximum value from our product - Update website and product content to improve brand experience through meaningful messaging - Measure customer experience across lifecycle stages, geographies and product lines, and generate monthly reports for the management Qualifications - UG: Any specialization; MBA preferred - 3-5 years of brand marketing, customer advocacy with an agency, product or service firm - Process-oriented with an eye for detail and ability to listen well - Strong interpersonal skills - Able to think globally and understand local cultural practices of the people in USA - Proven experience with account planning and customer success - Excellent writing skills

Gurgaon/Gurugram

StudyPad - Customer Experience Manager 

StudyPad - Customer Experience Manager  ,Job Description for StudyPad - Customer Experience Manager  in SplashLearn in  Gurgaon/Gurugram for (3-6) years of experience. Apply Now!

Job Description for StudyPad - Customer Experience Manager  in SplashLearn in  Gurgaon/Gurugram for (3-6) years of experience. Apply Now!