Student Service Manager - EdTech

Responsibilities:

- Head the critical departments - including trainer delivery management, placement, and student event teams - ensuring seamless operations of the institution.

- Oversee the complete student journey, from onboarding and learning to placement, ensuring a consistently positive and fulfilling experience for all students.

- Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.

- Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.

- Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.

- Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.

- Collaborate closely with the program head to devise and implement training processes and strategies for seamless execution of programs/courses both online and offline.

- Proactively manage the placement team, addressing the needs of every student.

- Define clear deliverables, roles, and responsibilities for staff engaged in specific projects or initiatives.

- Research and implement process efficiencies leveraging automation to enhance student efficiency and faculty management.

- Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.

- Supervise and organize student experience activities, such as graduation ceremonies, recreational events, and cultural celebrations.

- Conduct surveys to assess and enhance the overall Student Experience, refining and upholding exceptional standards.

- Undertake any other reasonable duties within the broad scope of the position as requested by management.

Required Experience and Qualifications:

- Enthusiastic engagement in student-facing roles for a minimum of 5-7 years.

- Proven leadership experience within ed-tech or student-centric environments, fostering vibrant learning communities.

- Track record of inspiring and guiding teams of 6-8 individuals towards collective success and growth.

- Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.

- Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.