Strategy Role - Hospital - IIM/ISB/MDI/FMS

Roles & Responsibilities:

- This role will involve institutionalising the Hospitals patient service delivery, management and operational processes through creation/modification of policies, procedures, protocols and processes
to move CKBH from an as-is state to a to-be state, so that the organization is 'different and significantly better' following a transformation.

- Assist the CEO in structuring long term strategy and transforming business operations, coordinate with internal & external teams for smooth exchange of information wherever necessary.

- Update the Monthly Reports & develop concept notes and Project Reports for new initiatives and facilitate smooth exchange of information wherever necessary.

- Compile & pressure test Quarterly Business Reviews for Chairman meetings by liaising with various
stakeholders.

- Analyse various opportunities for efficiency improvement/capacity enhancement and lead special transformation initiatives.

- Create and manage Customer Experience Improvement Plan

- Develop policies (including reward and punishment)/ processes/systems/infrastructure to deliver customer delight through all stages of customer journey.

- Offer project management support to project teams for operational improvement initiatives as needed, including creating / accessing benchmarks, conducting diagnostics to create baseline, analysing improvement potential, brainstorming to generate improvement ideas, setting up idea tracking mechanism and ensuring execution of ideas.

- Codify and disseminate best practices from different units and departments and deploy these in various situations.

Essential Qualification :

- The ideal candidate is a person with a Post Graduate Degree from Premium B-Schools or Technology Institutes.

- The candidate must have at least of 15-18 years of experience

- Should have worked across any one of the following functions including but not limited to strategy, project management, sales & marketing, IT, procurement and supply chain, manufacturing, operations and finance.

- Industries: Experience of being in operational/P-L roles of small units or in Corporate Office program management roles within the Hospital sector will be desirable.

Professional Skills :

- Business acumen: Strategic business orientation and good judgement reflected in key decisions made.

- Problem solving: Well-honed analytical and problem-solving skills. Creative, risk-taking and results oriented mindset

- Influencing: Communicates with impact. Uses tailored communication and creates authentic and trusting relationships to influence clients, especially related to organizational planning & design.

- Confidence in own ideas as demonstrated by experience engaging with best partners.

- Consulting: Strong consulting and facilitation skills

- Leadership: Demonstrated ability to accomplish work through others, including leading project teams.

- Demonstrated experience in initiating and leading change, including modelling the importance, motivating others, managing the key drivers of change, and overcoming obstacles

- Self-Management: Self-directed work style, able to work autonomously with minimal direction and
deliver results with customer service skills, action-oriented, operates with sense of urgency.

- Demonstrated ability to prioritize and manage multiple projects simultaneously.

- Flexible: Demonstrated career flexibility and adaptation skills (e.g., successful industry or company changes with minimal learning curve; cross-cultural experience and flexibility if dictated by scope of
organization)

- Collaborative: Reaches across boundaries internally and externally to develop and extensive network of partnerships. Ability to manage a complex set of stakeholders.