Strategy & Ops - Customer Engagement - IIM

About Our Company...

Leaders in providing next generation customer engagement solutions, Capillary is a powerhouse of ideas, driven by a burning entrepreneurial spirit. Capillary currently caters to more than 100 major brands worldwide, reaching over 10 million consumers in United Kingdom, India, South East Asia, United States, Middle East and South Africa. Capillary clientele includes elite brands like Pizza Hut, Puma, United Colors of Benetton, Mothercare, Store Twenty One, Sunglass Hut and Nike.

Capillary offers powerful customer engagement for retailers with its simple yet easy to use patent pending cloud + mobile + social platform technology. Capillary’s solutions pack high quality data capture, actionable analytics, instant cross-sell solutions, and instant gratification to generate a far higher ROI within weeks of implementation!

The 300+ team of Capillary is comprised of professionals from noted companies like Microsoft, Yahoo, dunnhumby, Fair Isaac. Capillary is the Winner of the QPrize 2009 & NASSCOM EMERGE – League of Ten and is a portfolio company of Qualcomm Ventures.

Log onto http://www.capillary.co.in for more information.

Job Description

Responsible for...

- Managing operations for International geography for cloud software/analytics solution offerings of Capillary

- Design, develop and implement CRM strategies, execute activities and evaluate promotional results.

- Meet program objectives, fulfill end-user requirements, and identify and resolve business requirements issues.

- Coordinate with different teams to understand client requirements and plan and execute them to client satisfaction.


Required Skills...

- Passionate & motivated candidates from IIM’s or other top reputed MBA institutes.

- Candidates with 3-5 years of experience in consultancy or client servicing.

- Project management skills and exposure to project-based work structures


Personal Attributes...

- Strong customer-service orientation

- Excellent written and oral communication skills

- Excellent listening and interpersonal skills

- Ability to communicate ideas in both technical and user-friendly language

- Ability to conduct research into application issues and products

- Highly self-motivated and directed, with keen attention to detail

- Able to prioritize and execute tasks in a high-pressure environment

- Experience in working in a team-oriented, collaborative environment

Education : Engineering Degree from NIT/IIT and MBA from Premiere B Schools

Apply at mamtha.akula@capillary.co.in