Strategic Growth Lead - Coworking Space

Duties & Responsibilities :

Pre Move-In & On-Boarding:

- Review and understand the Membership Agreement as it applies to each member that you represent

- Work closely with community team to make sure the member has a smooth move-in

- Function as the main point of contact for the members you represent, and be available to the stakeholder on call/email

Post Move-In:

- Drive post-sales activity for Enterprise members at WeWork by strong relationship building, product knowledge, account planning and game-plan to upsell for member expansion

- Provide support to local Community Management teams by working with different departments to prioritize high level items and escalated issues

- Increase member retention by conducting regular meeting & check-in calls, and perform quarterly meetings for health checks

- Develop strategies for increasing the average Enterprise member lifecycle

- Use Zendesk to monitor issues and identify churn risk; work proactively to limit that risk

- Use Salesforce to track data, issues, and develop strategies based on findings

- Work within Member Success budget to support your members and local Community teams as needed

- Act as the voice for members at WeWork, providing feedback to improve the experience

Experience & Requirements:

- Strong generalist - highly competent with the ability to wear many hats

- Skilled relationship manager

- Highly flexible and adaptable to continuous change and growth

- Excellent communicator, verbal and written

- Organized and detail-oriented

- 2-5 years minimum management experience

- Ability to solve problems with innovative thinking

- Excellent interpersonal skills

- Sales & Customer service experience required

- Project management and business operations experience required

- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

- Fluency in both English and the local language

- Master's Degree will be given be an added preference.