Strategic Account Manager - Service Firm

Strategic Account Manager - SAM

Urgent opening for SAM - Strategic Account Manager for a Corporate

Location : Gurgaon, Mumbai , Bangalore and Hyderabad

Exp : min 10-15 yrs, Corporate / B2B client handling exp.

Very good client relationship. Revenue , Retention , Collection etc.

Roles and Responsibilities:

Customer Development and Retention:

- Sales from assigned strategic accounts

- Revenue growth from assigned strategic accounts

- Price Increase

- Collection

- Service Increase

- Client Termination.

- Execute customer development and retention strategies in managing strategic accounts for assigned area

- Develop client relations and manage assigned strategic accounts on an ongoing basis by:

- Serving as a single point of contact for all commercial and operational issues

- Maintaining regular connect with customer and seeking feedback on a regular basis

- Managing price increase process and ensuring recovery as per defined margins

- Identifying and executing selling opportunities including potential for cross-sell

- Coordinating with service delivery team to ensure quality of services as per defined standards

- Managing timely collection and controlling days sales over

- Renewing contracts in a timely manner as per defined standards and policies with support from Procurement

- Maintain and update account plan with new opportunities, retention initiatives etc.

- Track and monitor account performance - profitability, service increase/decrease, etc.

Sales Management & Reporting:

- Provide input to SAM Lead on target allocation/ assignment where required

- Participate in periodic sales reviews to provide a view to leadership team on account performance, highlight issues, discuss resolution options and seek decisions on key issues

- Record sales data by leveraging appropriate tool/platform and prepare sales metrics/ reports for assigned area (where required) for leadership review

Internal - SAM Head/SAMs - Hub/ Branch Manager - Procurement Team - Legal Team - Sales Strategy, Analytics and Process Team - Marketing Team

Key Competencies Required:

Core Competencies:

- Understanding the Organizational environment

- Understanding the Organization's goals and objectives

- Dealing with changing circumstances

- Supporting and working with others

- Delivering objectives

- Dealing with complexity

- Acting professionally

- Sharing and co-operating

- Delivering great Customer Service

Functional Competencies:

- Customer relationship management

- Solution selling capability

- Problem-solving skills

- Negotiation ability

- CRM/ Sales Force Automation Tools & system expertise

Relevant Experience:

- Minimum 10-15 years of overall experience

- Minimum 4-5 years of experience in a large distributed service industry or sales-centric organization

- Exposure to management of high value accounts

- Extensive experience in managing customer relationships

- Strong record of delivering sales performance

- Strong understanding of key financial and business metrics