Strategic Account Manager - SAM Urgent opening for SAM - Strategic Account Manager for a Corporate Location : Gurgaon, Mumbai , Bangalore and Hyderabad Exp : min 10-15 yrs, Corporate / B2B client handling exp. Very good client relationship. Revenue , Retention , Collection etc. Roles and Responsibilities: Customer Development and Retention: - Sales from assigned strategic accounts - Revenue growth from assigned strategic accounts - Price Increase - Collection - Service Increase - Client Termination. - Execute customer development and retention strategies in managing strategic accounts for assigned area - Develop client relations and manage assigned strategic accounts on an ongoing basis by: - Serving as a single point of contact for all commercial and operational issues - Maintaining regular connect with customer and seeking feedback on a regular basis - Managing price increase process and ensuring recovery as per defined margins - Identifying and executing selling opportunities including potential for cross-sell - Coordinating with service delivery team to ensure quality of services as per defined standards - Managing timely collection and controlling days sales over - Renewing contracts in a timely manner as per defined standards and policies with support from Procurement - Maintain and update account plan with new opportunities, retention initiatives etc. - Track and monitor account performance - profitability, service increase/decrease, etc. Sales Management & Reporting: - Provide input to SAM Lead on target allocation/ assignment where required - Participate in periodic sales reviews to provide a view to leadership team on account performance, highlight issues, discuss resolution options and seek decisions on key issues - Record sales data by leveraging appropriate tool/platform and prepare sales metrics/ reports for assigned area (where required) for leadership review Internal - SAM Head/SAMs - Hub/ Branch Manager - Procurement Team - Legal Team - Sales Strategy, Analytics and Process Team - Marketing Team Key Competencies Required: Core Competencies: - Understanding the Organizational environment - Understanding the Organization's goals and objectives - Dealing with changing circumstances - Supporting and working with others - Delivering objectives - Dealing with complexity - Acting professionally - Sharing and co-operating - Delivering great Customer Service Functional Competencies: - Customer relationship management - Solution selling capability - Problem-solving skills - Negotiation ability - CRM/ Sales Force Automation Tools & system expertise Relevant Experience: - Minimum 10-15 years of overall experience - Minimum 4-5 years of experience in a large distributed service industry or sales-centric organization - Exposure to management of high value accounts - Extensive experience in managing customer relationships - Strong record of delivering sales performance - Strong understanding of key financial and business metrics

Gurgaon/Gurugram

Mumbai

Bangalore

Hyderabad

Strategic Account Manager - Service Firm 

Strategic Account Manager - Service Firm  ,Job Description for Strategic Account Manager - Service Firm  in Recruitment Firm in  Gurgaon/Gurugram Mumbai Bangalore Hyderabad for (10-15) years of experience. Apply Now!

Job Description for Strategic Account Manager - Service Firm  in Recruitment Firm in  Gurgaon/Gurugram Mumbai Bangalore Hyderabad for (10-15) years of experience. Apply Now!