Strategic Account Manager - FinTech

Role Description :

- Develop, oversee, and implement new and existing programs and projects which create short-term and long-term value for the company

- Conceptualize, design, and roll-out the blueprint for new business initiatives; work with various departments internally to implement the same

- Lead expansion and business increase from existing customers and partners based on deep data insights

- Own, plan, execute, and ensure success of various retention and engagement plans for customers and partners

- Devise new and evolving metrics to track and improve customer/partner experience, engagement and retention

- Developing strategies for entering new markets and expanding our offerings

- Working as an internal influential business strategy consultant to understand the customers and solve for their pain points

- Creating progress reports, proposals and other documents and presentations for active tracking and implementation of existing and new programs

- Market research into possible new business segments and business lines, inclusive of theoretical and on-ground research

- Working closely with the founders on multiple ad-hoc projects, ranging from new corporate partnerships, business development, etc.

- Play a major role in specific enhancements of current business systems to meet changing business needs and priorities. Perform process, data, and business analysis as required

- Ad-hoc internal projects which impact the current funnel performance of the company

- You may also need to network, helping your company develop relationships with external and internal partners.

Attributes we are looking for:

- MBA from Tier 1/2 institutes - 1+ year of experience post MBA from top tier Management consulting firms / B2B orB2C start-ups

- Experience in leading customer/partner engagement and retention in a B2B/B2C startup would be a plus

- Ability to work with senior leadership and management teams across business units

- Ability to get on the ground be part of functional teams and execute the strategy is must

- Should be comfortable managing and working with ambiguity and finding solutions from the same

- High Proficiency in MS Excel and basic ability to use SQL will be a plus.