Strategic Account Manager - Enterprise/Global/Mid Market - IT Solutions

1) Strategic Account Manager - Commercial & Mid-Market

The Role:

- You will be required to implement DD's aggressive growth plans in the identified territory. You primary focus will be on new business while ensuring existing relationships are maintained.

- You will be required to understand, appreciate and conform to DD's global sales processes that ensure achievement of critical performance metrics like revenue and gross margin.

- You will always keep the client at the center of everything and ensure timely attention to any CSAT issues.

Candidate Requirements:

- Knowledge of ICT solutions like networking, security, data center, cloud, virtualization, IP telephony, voice, video etc.,

- Minimum sales experience of 6 years in the above areas

- We are looking for hunters who thrive in a high growth, high pressure environment

- Ability to forecast based on quota and deliver based on forecast

- Proven and successful track record in delivering monthly quotas

- Knowledge of commercial processes in systems integration business.

- Excellent written and oral communication and presentation skills.

- Ability to maintain senior level client relationships.

2) Strategic Account Manager -Global

Main responsibilities:

Develop the Account strategy & direction

- Account plan, short/medium/long term, sales strategy, Growth plan

Develop Client relationships and internal relationships globally

- Regional contacts, Gather intelligence and political landscape

Client Satisfaction - Single point of contact

- Ownership, resolution management

Internal Best Practice advocate:

- Use global competencies and develop reference able wins

Skills Required:

- Excellent communications & presentation skills

- Leadership & personal management

- Business and financial acumen

- Excellent negotiation skills

- Relationship management skills

- Strategic vision, solution/service development and planning

- Problem solving capabilities

- Cultural empathy

- Global and multi-level selling approach

- Good knowledge on Industry and our market

- Proven track record of managing global accounts

Qualification:

- B.E or Engineering Diploma, Advantage will be given for M.B.A. or professional certification in IT / Networking / Security / Microsoft

Experience:

5 to 8 years in the field of IT (Systems Integration, IT solutions and services ) preferably handling Global clients.

3) Strategic Account Manager (Handling Large Account)

Main responsibilities:

- Manage one single large account (Group of Companies )in region

- Build strong value proposition in that account.

- Communicate and promote value proposition to entire Indian organization, ensure it is understood and executed.

- Create and drive creative services related business around all engagements

- Develop aggressive hunting strategy around the Group

High level requirements:

- At least 4years of experience in product and services business

- Deep understanding and knowledge in technology aspects

- Knowledgeable in and ability to communicate around business case aspects of fixed line operators and mobile operators

Essential attributes:

- Good Communications skills (verbal and oral)

- Global Experience, culturally diverse and worldly experienced

- Services based experience

Ability to interface and communicate effectively with - Cxx- level people.

Qualification:

- Minimum 6+ years sales or marketing experience in the IT/networking industry

- Degree in IT, Business, Marketing or related field

General REQUIREMENTS

- Experience in Strategic Account & Solution Selling

- Possess Commercial and Sales Acumen

- Account and business planning skills for proposing, selling and closing sales

- Have a good understanding of Contracts and Legal implications

- Have a thorough understanding the full suite of Dimension Data's offerings and solutions and its application and value to the customer's business environment

Possess in-depth knowledge of customer's business environment and competitor's strategy and offerings.