Who we are:
StoryXpress (a Techstars-backed company) is an efficient and effective way of humanizing the way a company promotes and sells its product or services, and communicates with its customers. This AI-enabled solution costs a fraction of what it would cost otherwise and powers some of the biggest brands/retailers in the world, including Target, Johnson & Johnson, Revlon, Hanes, and Unilever.
We are looking for an enthusiastic Enterprise Account Manager who will be responsible for establishing and handling multiple accounts and proceeding with relevant activities for our software products. The potential candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives by up-selling & cross-selling to our existing potential accounts.
The person should be highly proactive and self-motivated to take on this exciting role. Thus, this position requires someone equipped with a positive attitude and readiness to be a team player.
If you're also familiar with such terminologies, we- d like to meet you :)
Job Responsibilities:
a.) Serve as the lead point of contact for all customer account management matters
b.) Build and maintain strong, long-lasting client relationships
c.) Negotiate contracts and close agreements to maximize profits
d.) Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
e.) Ensure the timely and successful delivery of our solutions according to customer needs and objectives
f.) Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
g.) Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
h.) Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
i.) Prepare reports on account status
j.) Collaborate with sales team to identify and grow opportunities
k.) Assist with challenging client requests or issue escalations as needed
Job Requirements:
- 1 + years of experience in SaaS Enterprise Account Management
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Hubspot, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.
Are you excited at the possibility of developing an already stellar team to meet the growing needs of our platform and business
Does this opportunity to build a groundbreaking team and solve hard problems sound amazing to you? If yes, we would love to have you onboard :)
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